FAQs

You can find our Returns and Exchanges policy HERE.

We accept PayPal payment.

Yes, Mayite is committed to this policy and conducts business in an ethical, legal, and socially responsible manner. This commitment extends to suppliers and other associated external resources with which we choose to do business with. We purchase goods and services to the highest standards of ethical and environmental trade practices to include the provision of safe working conditions and the protection of workers across our supply chain.

Gold plated, rose gold plated, and rhodium plated pieces have a brass base.
Gold vermeil and rose gold vermeil pieces have a sterling silver base.
Gold filled is composed of a solid thick layer of gold(14K or 18K gold) bonded to a base metal.

With the proper care, your Mayite jewelry can last a long time. Sterling Silver Care: Sterling silver jewelry can be passed down from generation to generation with the right care. We encourage you to wear your silver everyday! Silver that is used regularly needs less care. In rare cases, silver can tarnish when it is exposed to salt, air, and products containing sulfur. But no need to worry, we offer cleaning services!
Gold Filled / Gold/Rose Gold Vermeil / Gold/Rose Gold/Rhodium Plated: We encourage you to remove your jewelry before showering, exercising, and swimming. Gold Filled, Vermeil, and Plated jewelry can tarnish when in contact with perfumes, lotions or hair products. Please avoid harsh chemicals such as bleach, oil, jewelry cleaners, or polishing cloths as they can affect the finishing. To help keep your jewelry looking beautiful, store it in a dust bag, sealed plastic bag, or dry cloth bag.
Piercing Style Earrings - Surgical Steel with Gold Plated over Brass Pendant: These earrings have a surgical steel post and ball backing making it perfect for those with mild skin sensitivity. Please note that the pendant is 18k gold, 18k rose gold, or rhodium plated over brass and can cause slight irritation for those with moderate or very sensitive skin. Please remove before showering, swimming, working out, etc. Read the recommendations above for plated jewelry for more information.
Solid Gold: Solid gold (10k and 14k gold) is a precious metal that will not oxidize or discolor since it is the least reactive metal. The 10k or 14k alloy gives our pieces their beautiful, subtle hue. It is also an active lifestyle’s best friend as it scratches less and doesn’t bend or wear out as easily as 18k.
Even something as strong as 14k solid gold deserves some loving. To maintain its beauty, scrub lightly with a toothbrush and warm water.

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed to the correct address in time. Please email us at madgejoyzhang@gmail.com.